FAQ
AML CORPORATE TRAINING & SERVICES

Frequently Asked Questions

Payment
What payment methods do you accept?

We accept the following payment methods:

  • Online Payment
  • Credit/Debit Card
  • Instalments via Credit Card (subject to the company’s discretion and is only applicable for packages of 25 pax and above per module)
  • Buy Now Pay Later
Rescheduling
Can I reschedule my Training Course?

In the event that there is a need for you to reschedule your Training Course, you may submit a notice in writing fifteen (15) days in advance of the Course.

Are there any additional charges for rescheduling?

Yes, there will be additional charges for rescheduling. The charges shall be determined by the Training Provider by considering all expenses incurred.

Cancellation
Will I be able to get a refund upon cancellation of my Course?

In the event you cancel the confirmed Course at any time, you will not be entitled to a refund of any payment made vis-à-vis the Training Course. In this circumstance, you will be entitled to reschedule the Training Course subject to the availability of the Training Provider.

Are there any additional charges for cancellation?

Yes, there will be additional charges for cancellation of a Course. The charges shall be determined by the Training Provider.

Request for Modification of Course Materials
Can I request for specific modifications or changes relating to the Course materials?

The Training Provider will endeavour to accommodate reasonable requests for changes relating to a Course after confirmation, if it is considered reasonable and practical to do so. However, do note that such requests are to be communicated with the Training Provider for further consultations.

Are there any additional charges for requests to modify the Course materials?

The Training Provider will be entitled to increase the Course price by fifteen percent (15%) in accommodating the reasonable requests by the Customers pertaining to modification of course materials.

Logistics
Will you provide transportation arrangements?

Pursuant to our terms and conditions, we will not be responsible for making all travel arrangements of the attendees in relation to the Training Course, unless expressly agreed to in writing between the Training Provider and the Customer subject to any applicable payment thereto being made by the Customer.

Will you provide accommodation arrangements?

Pursuant to our terms and conditions, we will not provide any logistics or accommodation arrangement of the attendees in relation to the Training Course, unless expressly agreed to in writing between the Training Provider and the Customer subject to any applicable payment thereto being made by the Customer.

Will meals be provided for the attendees?

Pursuant to our terms and conditions, we will not be responsible for meals throughout the Training Course, unless expressly agreed to in writing between the Training Provider and the Customer subject to any applicable payment thereto being made by the Customer.

Can the Training Course be conducted at the Customer’s premises?

The Training Course may be conducted at the Customer’s premises. However, the Customer will be responsible to provide fit, adequate and safe premises, training room(s) facilities and other necessary resources to be utilized throughout the Training Course.

Other Enquiries
Will I receive a certificate after completing a Course?

Upon the successful completion of the Course and the assessment after the Course, you will receive a certificate issued by the Training Provider.

How do I schedule the Course modules purchased?

After purchasing the Course modules, the Training Provider will contact you to discuss the date of the Training Course according to our monthly schedule. Do contact us directly if you have further queries in regard to our monthly schedule.

Is it possible for me to view the Course materials?

It is not possible for you to view our Course materials. However, do contact us directly if you wish to clarify further the Course materials for each module.

Still have questions? Don't hesitate to reach out for further assistance

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